fd33 Terms & Conditions

1. Introduction and Acceptance

Welcome to fd33, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and fd33 ("Platform", "we", "us", or "our"). By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

fd33 reserves the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the platform after changes are published constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you disagree with any amendment, you must discontinue use of fd33 immediately.

2. Eligibility and Account Registration

To use fd33, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform. Failure to satisfy any condition may result in immediate account termination without refund.

Eligibility Requirements

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering or placing wagers on fd33.
• You must provide accurate, complete, and truthful personal information during registration. False information will result in immediate account closure.
• Each individual may hold only one account on the fd33 platform. Duplicate accounts will be suspended and any funds therein may be forfeited.
• You must not be subject to any legal prohibition that prevents you from participating in online gaming or betting activities.

Account Verification (KYC)

fd33 may require identity verification at any time. This is a standard Know Your Customer (KYC) procedure designed to protect our users and maintain platform integrity. You may be asked to provide a government-issued photo ID, proof of address, or source-of-funds documentation. Failure to complete KYC within the stipulated timeframe may result in withdrawal restrictions or account suspension.

3. Deposits and Withdrawals

fd33 supports a range of convenient payment methods tailored for Bangladeshi players. All transactions are processed in Bangladeshi Taka (BDT). The following payment channels are currently supported:

• bKash — Bangladesh's most widely used mobile financial service. Minimum deposit: ৳200.
• Nagad — Government-backed mobile banking solution. Minimum deposit: ৳200.
• Rocket — Dutch-Bangla Bank's mobile money service. Minimum deposit: ৳200.
• Upay and select local bank transfers may also be available depending on current platform settings.

Withdrawal requests are processed within 24 to 72 hours subject to successful KYC verification. fd33 does not charge processing fees on standard withdrawals; however, your payment provider may apply their own charges. All withdrawal requests must be submitted to the same payment method used for your most recent deposit unless otherwise approved by our support team.

4. Bonuses and Promotions

fd33 offers various promotional bonuses including welcome bonuses, reload bonuses, free spins, and seasonal promotions aligned with Bangladeshi cultural events such as Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the specific terms attached to each promotion.

Wagering Requirements

All bonuses are subject to wagering requirements unless stated otherwise in the specific promotion's terms. A standard rollover requirement applies before any bonus-derived winnings may be withdrawn. The applicable rollover multiplier is specified on each individual promotion page. fd33 reserves the right to cancel bonus awards and void associated winnings if any Terms are breached.

Bonus Abuse

fd33 strictly prohibits the abuse of bonuses and promotional offers. The following activities are considered bonus abuse and will result in immediate account suspension and forfeiture of all associated funds:

• Registering multiple accounts to claim bonuses more than once (multi-accounting).
• Colluding with other players to manipulate wagering outcomes or exploit promotional conditions.
• Using automated software, bots, or scripting tools to place bets or interact with the platform in any way.

5. Responsible Gaming

fd33 is committed to promoting responsible gaming across all of its platforms and services. We encourage all players to treat gaming as a form of entertainment, not as a source of income. We urge every user to set personal limits and remain aware of the time and money they spend on our platform.

Self-Exclusion

Players who feel their gambling habits are becoming problematic may request a temporary or permanent self-exclusion from the platform. To activate self-exclusion, contact our support team via the email address provided in the footer of this site. Once activated, self-exclusion cannot be reversed during the agreed period. We take these requests seriously and will process them within one business day.

Deposit Limits

You may voluntarily set daily, weekly, or monthly deposit limits on your fd33 account. These limits are designed to help you manage your gaming budget effectively. Once set, a deposit limit can only be decreased immediately; any increase to an existing limit will take effect after a mandatory 24-hour cooling-off period. The following actions are available to all registered users:

• Set and adjust personal deposit limits at any time through your account settings.
• Request a cooling-off period (from 24 hours up to 6 weeks) during which you cannot place any wagers.
• Request permanent self-exclusion if you believe you can no longer gamble responsibly.

6. Prohibited Activities

Users of fd33 are strictly prohibited from engaging in any of the following activities. Violation of these prohibitions will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable.

Prohibited activities include but are not limited to: money laundering or attempting to use fd33 for any illegal financial activity; fraud, including the use of stolen payment credentials; hacking, reverse engineering, or attempting to manipulate the platform's software or game outcomes; sharing account credentials with third parties; using VPNs or proxy services to circumvent geographic restrictions; and any form of cheating, collusion, or match-fixing on sports betting markets.

7. Intellectual Property

All content on the fd33 platform — including but not limited to logos, graphics, game interfaces, text, software, audio, video, and overall website design — is the exclusive intellectual property of fd33 or its licensed third-party providers, including game studios such as Pragmatic Play, Spribe, Evolution Gaming, NetEnt, and Ezugi. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.

• You may not copy, reproduce, or distribute platform content without express written permission.
• You may not use fd33 trademarks or brand materials in any form without prior approval.
• Game software and RNG systems belong to their respective third-party studios and are governed by those providers' licences.
• Any unauthorized use may result in legal action under applicable intellectual property laws.

8. Privacy and Data Protection

fd33 is committed to protecting the personal data of all users. We collect, store, and process personal information in accordance with our Privacy Policy, which forms an integral part of these Terms. By creating an account with fd33, you consent to the collection and use of your data as described in our Privacy Policy. All data transmitted between your device and the fd33 platform is protected by SSL encryption.

We do not sell, rent, or share your personal information with unauthorized third parties. Data may be shared with payment processors (such as bKash, Nagad, Rocket), identity verification services, and fraud prevention agencies as necessary to provide our services. For full details on data handling, retention periods, and your rights, please review our Privacy Policy accessible from the footer of every page on this site.

9. Limitation of Liability

To the fullest extent permitted under applicable law, fd33, its directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the platform. This includes but is not limited to loss of data, loss of profits, interruption of service, technical failures, or unauthorized access to your account.

• fd33 does not guarantee that the platform will be available without interruption or technical errors at all times.
• Game outcomes are determined by certified Random Number Generators (RNG); fd33 is not responsible for the results of any individual game session.
• Third-party payment provider delays or failures are outside our direct control and we accept no liability for such issues.

In all cases, fd33's total aggregate liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the event giving rise to the claim.

10. Account Suspension and Termination

fd33 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform or other users. In such cases, we may withhold any balance pending investigation. If the investigation concludes in the user's favour, the withheld funds will be returned promptly.

You may voluntarily close your fd33 account at any time by contacting our support team. Upon account closure, any remaining balance that is not subject to pending bonus wagering requirements will be processed for withdrawal to your nominated payment method within the standard processing timeframe. Accounts that have been closed voluntarily may not be reopened without written approval from fd33.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising from or in connection with these Terms or your use of the fd33 platform shall first be submitted to fd33's internal dispute resolution process. You agree to contact our support team and allow a reasonable period of up to 30 days for fd33 to investigate and respond to your complaint before pursuing any other remedy.

Contact for Disputes

For any disputes, complaints, or queries relating to these Terms, please contact our support team at the email address displayed in the footer of this website. Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all formal complaints within one business day.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining Terms shall continue in full force and effect.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, we welcome you to reach out to the fd33 support team. Our team is available around the clock to assist registered players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.

Contact email: [email protected] (displayed as plain text — not a clickable link). Our team will respond to all formal inquiries within one business day. For responsible gaming support and self-exclusion requests, please mark your subject line accordingly so your request is prioritised by our dedicated responsible gaming team.